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Maintenance planning 7-9 October 2017. Some service interruptions will occur as we perform system upgrades.

   
 
   
 
   
   
 

Cyclos advisory: Workaround for users of Cyclos 3 and Internet Explorer 11

Based on testing at this point a workaround for every user of Cyclos 3 and Internet Explorer 11 is advised. The cause of this issue is the way Javascript is being handled by Internet Explorer.

The following problems have been confirmed :
- 'Change' button did not work.
- Payment did not work or raised an error.
- Creating or changing and advertisement raised an error.
- In a user account a user did see account information from another account.
- Sometimes a submenu or link in a result list did not work.

The following should be performed by all users of this software.

1) In Internet Explorer 11: Go to Settings (icon right top) > Security > Trusted websites.
2) Add 'https://ssl.digitekst.com' (or the proper SSL domain name of the website used for your Cyclos installation) to list of Trusted websites.
3) Go to Settings (icon right top) > Compatibility settings
4) Add 'digitekst.com' (or the proper SSL domain name of the website used for your Cyclos installation) to list of websites for Compatibility display.
5) Click OK and reload the website.

Please communicate this to your Cyclos 3 users. Any additional information regarding this issue. including problem reports and solutions, is welcomed.

Most issues are solved in Cyclos 3.7. In Cyclos 3.7 only the 'Compatibility display' setting is required for Internet Explorer 11.

Contact us if you want to schedule your upgrade.

   
 
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